Delete your SalonX account

For clients using the SalonX app (iPhone and Android) or salonx.ai.

Delete it yourself — takes a minute

  1. Open the SalonX app, or go to salonx.ai/me, and sign in.
  2. Tap Account, then Account details.
  3. Scroll to the bottom and tap Delete my account, then confirm.

It happens straight away and can’t be undone.

Can’t sign in?

Email info@salonx.ai from the email address on your account with the subject “Delete my SalonX account”. We’ll confirm it’s you and delete it within 30 days.

What’s deleted and what’s kept

Deleted straight away: your SalonX sign-in, your profile (name, email, mobile, address), your notification settings and device tokens, sign-in codes, stock alerts and any Sign in with Apple link.

Kept by your salons: each salon you’ve visited keeps its own client record of your appointments and purchases, as their business records. Appointments you’ve booked stay booked — contact the salon to change them, or ask the salon directly if you’d like their record removed.

Kept for legal reasons: records of payments and product orders are kept for up to 6 years where UK tax and accounting law requires it.

More detail is in our privacy policy.