Frequently asked questions
Quick answers — and a human at info@salonx.ai if yours isn't here.
Who am I actually buying from?
The professional supplier named on your receipt — they own and despatch the goods, and your consumer rights are with them. Your salon recommends; SalonX handles the checkout.
When will my order arrive?
Delivery options and timings are set by the supplier and shown at checkout. Once your order ships you'll get an email with tracking.
How do returns work?
You have 14 days from delivery to change your mind, and longer rights if something's faulty. Returns go directly to the supplier — their details are on your receipt. See Returns & refunds in the footer for the full picture.
Is payment secure?
Yes — payments are processed by Stripe, the same infrastructure used by millions of businesses. Your card details never touch SalonX's servers.
Why do prices sometimes differ from an old link?
Prices are always current at checkout. If a recommendation was sent a while ago, the price shown when you buy is today's price, and out-of-stock items drop out gracefully.
Does my salon really earn from this?
Yes — your salon (and your stylist) earn a commission on every sale made through their recommendations, paid automatically. Buying through their link is a genuine way to support them.
I run a salon — how do I join?
Salons join by invitation from their distributor. Ask your rep, or email info@salonx.ai and we'll connect you.
I'm a distributor or brand — how does it work?
You plug in your existing store (Shopify first, more platforms coming), invite your salon customers, and orders route back to you for fulfilment. Email info@salonx.ai to talk.