Help & contact
Three-sided marketplace, one rule: ask the right side and it gets fixed fastest.
My order, delivery or return
Contact the supplier named on your receipt — they despatched your order and handle delivery questions, returns and refunds. Their contact details are on your order confirmation and despatch emails. You can also reply directly to those emails.
Product advice and recommendations
Talk to your salon or stylist — the routine came from them, and nobody knows your hair better. Their details are on your recommendation list.
Payments, accounts and everything else
That's us. Email info@salonx.ai and we'll sort it — payment queries, account problems, commission questions from salons, or anything that doesn't fit above. Salons and distributors on paid plans can use pro@salonx.ai for priority support.