Returns & Refunds
Last updated 22 July 2026
The short version
You have 14 days from delivery to change your mind, and longer rights if something is faulty. Returns go directly to the supplier who despatched your order — never to your salon. Refunds go back to your original payment method automatically, usually within a few days of the supplier processing the return.
Changed your mind
Tell the supplier within 14 days of receiving your order — their contact details are on your receipt and order confirmation. Send the goods back within 14 days of that; you cover return postage. Unopened products in resaleable condition qualify for a full refund including standard delivery. For hygiene reasons we can't accept returns of sealed cosmetic products that have been opened, unless faulty.
Faulty, damaged or wrong item
Contact the supplier straight away with a photo if possible. Under the Consumer Rights Act 2015 you're entitled to a full refund within 30 days of delivery for faulty goods, and to a replacement or refund after that. The supplier covers return postage for faulty or incorrectly sent items.
Cancelled before despatch
If your order is cancelled before it ships — by you or by the supplier — you're refunded in full automatically, including any delivery charge, with nothing to do on your end.
Where the money goes
Refunds always return to the payment method used at checkout, processed by Stripe. Once the supplier approves the refund it typically appears in your account within 5–10 working days depending on your bank. Your salon's commission on a refunded item is reversed automatically — refunds never cost you anything extra and never involve your salon handling money.
See also the terms of sale and privacy policy.