Help centre Clients & messages

Marketing consent

Who you can message and how consent is captured.

Transactional messages — confirmations, reminders, receipts — need no consent; they're about the booking the client made.

Marketing (campaigns, offers, follow-ups) needs consent, and SalonX captures it:

  • the *Keep me posted* tick on the booking page,
  • the same tick when a client identifies in Client view,
  • the consent boxes on the client's record, which you can tick when they've told you in person.

Imported clients arrive without consent. Every campaign text carries STOP; every campaign email an unsubscribe link. A client who opts out stays opted out until they tick again.

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