Reminders, confirmations and one-to-one messages

Automatic

• Booking confirmation by email when a booking is made.
• Appointment reminder 24 hours before, by text or WhatsApp (and the app sends its own push the day before).
• Booking moved / cancelled emails when you change something and choose to tell them.
• Deposit requests, consultation form invites, aftercare, receipts.

Switch each on or off under Marketing → Automations. Texts and WhatsApp messages come out of your monthly allowance (100 a month, plus 25 for each extra person on your plan); emails are unlimited.

One-to-one

Client's record → Overview → Send a message. Email or text, in your words, only to clients who've consented to be contacted.

Campaigns

Marketing sends an email or text to a group of clients — everyone overdue a visit, everyone who had colour in the last three months. Texts need consent; every campaign text carries an opt-out.