Moving, cancelling and no-shows
Drag to move. Cancel from the booking. Mark a no-show at the till.
Moving
Drag the booking to a new time or stylist. You'll be asked whether to email the client about the move — say no for a nudge of ten minutes, yes for a different day.
Cancelling
Open the booking → Cancel. Choose who cancelled (the client or the salon) — it's recorded on their record and counts towards their cancellations. If a deposit was taken, you're offered the refund there and then; under your cancellation policy you can keep it.
No-shows
When the time passes and they didn't turn up, open the booking → No-show. It goes on their record (the client's page shows a count), their deposit stays with you, and if you've set up charging your cancellation policy you can charge the saved card.
Clients moving their own bookings
If you've allowed it (Settings → Booking → *Clients can move and cancel their own bookings*), clients do this in the app or from the link in their confirmation email, within the window you set. You'll get an alert each time.