Points and rewards

How clients earn

Clients → Client loyalty → Points → Ways to earn. Switch on any of:

• Make a purchase — points for every £1 spent (5 to begin with), or a fixed number per sale. Optional limits: a minimum spend, and a maximum number of times.
• Book online — points for an appointment booked on your booking page or in the app, given once the visit is completed and paid.
• Complete appointments — a bonus every so many visits, such as 1,000 points for every 10.

Cancelled appointments and no-shows never earn. If you refund part of a sale, the points earned on that part are taken back automatically.

How clients spend

Ways to spend points are your rewards. You start with £1 off for every 100 points. Add others with Add reward:

• An amount off, a percentage off, or a free service.
• What it costs: a fixed number of points, or in steps (every 100 points is another £1).
• Optional rules: which services it applies to, a minimum spend, whether it can be used with other discounts, an expiry, and whether it can be used online or in the salon only.

At the till

When you complete an appointment the till shows the client's rewards. Tick the ones they want and the bill updates. A reward that can't be used is greyed out with the reason: minimum spend not met, or it can't be combined with a discount already on the bill.

Percentage rewards come off first, then amounts. A reward only counts as used once the sale is paid.

Online

A signed-in client can apply a reward at the last step of booking, including points as money off. It's held for that appointment and comes up ready-ticked at the till. If they pay in full online, they pay the price after the reward.

Expiry

Points expire a set number of months after they're earned: 12 to begin with, and anything from 1 to 60. Clients see what's about to expire in their app, and get a reminder email before it does.

Emails clients get

A points summary after a visit, a note when their tier changes or they earn a referral reward, and a reminder before points expire. These go to clients who have agreed to marketing emails.