Tiers

Tiers reward your best clients. Everyone starts in the first tier and moves up as they spend.

Setting them up

Clients → Client loyalty → Tiers. SalonX starts you with Silver (from £0), Gold (£500) and Platinum (£1,000). Change the names, goals and colours, or add your own — up to five.

For each tier:

• Goal — what a client has to spend to reach it, or the points they have to earn if you'd rather.
• Rewards — a discount or a free service. One-time is given once, when they reach the tier. Unlimited can be used on every visit while they're in it.
• Perks — up to six extras in your own words, shown to clients: a drink on arrival, first refusal on Saturdays.
• Icon — an emoji shown beside the client's name on the calendar, their record, the till and in their app. A crown for the top tier, say.

How long a tier lasts

Choose one: for as long as they're a client, a calendar year, or a rolling period of your own (12 months, say). When a tier ends it's worked out again on the last 12 months — the client stays, moves up or moves down, and is told.

Changing the rules later

Tiers can be added, edited and removed at any time. To change how tiers are worked out — by spend or by points, or how long a tier lasts — switch tiers off first, make the change and switch them back on. Everyone is then worked out again.

Moving a client by hand

The client's record → Loyalty → Change tier. The change is logged with your name, and the tier then runs its normal course.