Deposits

Settings → Booking → Deposits.

• Percentage of the service price (25% is a sensible default) or a fixed amount.
• Taken by card when the client books online. The booking only lands on your calendar once the deposit is paid — until then the slot is held for 30 minutes.
• On the day, the deposit comes off the bill at the till automatically.
• Needs Stripe connected. What card payments cost.

Refunds

Cancel a booking and you're offered the deposit refund. Under your cancellation policy you can keep it — the client agreed to the policy when they booked, and that agreement is recorded with the payment.

Front-desk bookings

These don't take a deposit as they're made; use deposit requests to ask for one by email.